NRG Group Privacy Statement

Last updated: February 6, 2025

NRG Group values your privacy and processes personal data with care, in accordance with applicable laws and regulations.

Contact Information:

NRG Group
Website: nrggroup.nl
Email: office@nrggroup.nl
Address: Transformatorweg 104, 1014 AK Amsterdam
Phone: +31 20 2445787

What Personal Data Do We Process?

NRG Group processes your personal data because you use our services or provide them to us directly. This may include:

• First and last name
• Address details
• Phone number
• Email address
• Information you actively provide (e.g., via an account on our website)
• Location data
• Website activity
• Contact details via an app
• Payment information

Special and/or Sensitive Personal Data

Our website and services are not intended for individuals under the age of 16 unless they have permission from a parent or guardian. However, we cannot verify users' ages. If you believe we have collected data from a minor without consent, please contact us at office@nrggroup.nl, and we will remove the data.

Why Do We Process Personal Data?

• Processing payments
• Sending newsletters and special offers
• Contacting you when necessary for our services
• Informing you about changes to our products and services
• Delivering products and services
• Complying with legal obligations, such as tax laws

Legal Basis for Processing

NRG Group processes personal data only when:

• You have given explicit consent
• It is necessary for the execution of a contract with you
• It is legally required

How Long Do We Store Your Data?

We do not retain personal data longer than necessary for the purposes for which it was collected. Legal retention periods are followed. Inactive accounts are deleted after 12 months.

Sharing Personal Data with Third Parties

NRG Group does not sell your data. We only share data when necessary to fulfill a contract or comply with legal obligations. If third parties process data on our behalf, we sign data processing agreements to ensure security and confidentiality.

Cookies and Similar Technologies

NRG Group only uses technical and functional cookies necessary for a properly functioning website. When you first visit our website, we inform you about this and allow you to adjust your preferences.

Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw your consent for processing
• Object to data processing
• Have your data transferred to yourself or a designated party

Requests can be submitted to privacy@nrggroup.nl. To verify your identity, we may ask for a copy of your ID, with your photo, MRZ, passport number, and BSN blurred out. We respond within four weeks.

Additionally, you can file a complaint with the Dutch Data Protection Authority via this link.

How Do We Protect Your Data?

We take appropriate measures to prevent misuse, loss, unauthorized access, or alteration of your data. If you believe your data is not properly secured, please contact us at privacy@nrggroup.nl.

This privacy statement demonstrates our commitment to handling your data with care. If you have any questions, feel free to contact us!